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Refund Policy

At Shield Doors & Windows, we strive to ensure customer satisfaction with our high-quality products. If you need to return an item, please review our refund policy below.

1. Returns

1.1 Return Policy

  • We accept returns of products within  30 days of purchase (please specify the return window).

  • A 20% restocking fee will apply to all returned items.

  • Custom-made or special-order products are not eligible for return.

1.2 Return Process

  • Customers are responsible for returning the products to the closest Shield Doors & Windows location.

  • Products must be returned in original condition and packaging, without any signs of installation or damage.

  • Proof of purchase is required for all returns.

  • Once the returned product is inspected and approved, refunds (minus the restocking fee) will be processed within 7 ] business days.

For any questions regarding our return policy, please contact our customer support team at sales@shielddoorswindows.com.au or call us on 03 6234 4944.