At Shield Doors & Windows, we strive to ensure customer satisfaction with our high-quality products. If you need to return an item, please review our refund policy below.
1. Returns
1.1 Return Policy
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We accept returns of products within 30 days of purchase (please specify the return window).
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A 20% restocking fee will apply to all returned items.
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Custom-made or special-order products are not eligible for return.
1.2 Return Process
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Customers are responsible for returning the products to the closest Shield Doors & Windows location.
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Products must be returned in original condition and packaging, without any signs of installation or damage.
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Proof of purchase is required for all returns.
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Once the returned product is inspected and approved, refunds (minus the restocking fee) will be processed within 7 ] business days.
For any questions regarding our return policy, please contact our customer support team at sales@shielddoorswindows.com.au or call us on 03 6234 4944.