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Shield Doors and Windows - Terms and Conditions

Welcome to Shield Doors and Windows. By purchasing our products, you agree to the following terms and conditions. Please read them carefully.

  1. General
  • These Terms and Conditions ("Terms") apply to the purchase, delivery, and return of all doors, windows and other items sold by Shield ("Products") supplied by Shield Doors and Windows ("Shield", "we", "us", "our") to customers ("you", "your"). By placing an order, you accept these Terms.
  1. Delivery Service
2.1 Delivery Method
  • We will deliver the Products to business and residential addresses.
  • In some instances, we may use a third-party courier service to fulfill the delivery.

2.2 Kerbside Delivery

  • Our delivery service is kerbside, meaning we will deliver to ground level within the boundaries of your property.
  • The driver will place the Products in the safest possible location at their discretion.
2.3 Delivery Timeframe
  • Deliveries will occur between 2-8 business days from the date of purchase.
  • While we strive to meet this timeframe, delivery times may vary due to unforeseen circumstances.

2.4 Packaging

  • In most cases, Products will be delivered on a skid or pallet.
  • Occasionally, Products may be wrapped individually for delivery.
    1. Returns and Restocking

    3.1 Return Policy

    • We accept returns of Products.
    • A 20% restocking fee will apply to all returned items.

      3.2 Return Process

      • It is your responsibility to return the Products to the closest Shield location.
      • Products must be returned in their original condition and packaging.
        1. Product Variations
        • Products may differ slightly from the images displayed on our website.
        • Variations may occur due to differences in timber batches.
        1. Liability and Legislation

        5.1 Limitation of Liability

        • Shield is not liable for any indirect, incidental, or consequential damages arising from the use of our Products.

        5.2 Compliance with Legislation

        • Our Terms comply with relevant Australian legislation, including the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010.
        • Under these laws, goods supplied must be as described, fit for purpose, and of acceptable quality.
        1. Customer Responsibilities

        6.1 Accurate Information

        • You must provide accurate delivery information when placing an order.
        • Shield is not responsible for delivery issues arising from incorrect information.

        6.2 Safe Access

        • You must ensure safe access for our delivery team to deliver the Products.
        1. Amendments
        • Shield reserves the right to amend these Terms at any time.
        • Changes will be effective immediately upon posting on our website.
        1. Governing Law
        • These Terms are governed by and construed in accordance with the laws of Australia.
        • Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of the relevant Australian state or territory.
        1. Contact Information

        For any questions or concerns regarding these Terms, please contact us at:

        Shield Doors and Windows
        312 Argyle Street North Hobart 7000 Tasmania
        03 62 344 944

        By placing an order with Shield Doors and Windows, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.